Did you know that nearly 90% of users only consider using a business when they have an average rating of 3-5 stars? Customers trust online reviews as much as personal recommendations, and they can have a massive impact if a customer purchases from you or not.
Besides, online reviews are a significant factor that determines local search rankings. So, the more reviews your business has and the more recent they are, the most likely your business will crawl up in the search rankings.
Let’s explore four ways to get new reviews for your business consistently.
Make Sure You Have a Verified a GMB Account
Google My Business, also known as GMB, is a listing developed by Google to support businesses and organizations to manage their online presence across Google, including Search and Maps.
When users search for your products, services, or business, the first thing they see is a Google My Business listing — if you have one. Enabling clients to call, send a message, or write reviews about your business reduces the number of steps involved and provides a better customer experience.
Send Personalized Review Requests
The best time to ask for an online review is after customers make a purchase or visit a location. There are plenty of tools that help you reach out to your customer base and ask for reviews.
A good tip is to be friendly and direct: you should explain to your customer why you’re asking for a review and the value of their feedback.
Easy & Quick Form
It would be best if you made it as easy as possible for customers to leave a review. If it requires too much effort or time, people are unlikely to complete a review. Therefore, create a quick form on your website or redirect them to your Google My Business profile.
Encourage Your Customers To Leave a Good Review
Many companies encourage their customers to leave a review by providing gift cards or discounts on their next purchase. When doing this, think of creative and innovative ways to motivate your clients and ensure a future sale.
Always reply to all reviews, positive and negative, and thank your clients for their time. You have to demonstrate that you’re willing to do whatever it takes to prevent bad experiences from happening again.
Get Started With WebVoice Business
Incorporate your customer’s reviews into your business as a process by utilizing WebVoice Business. We invite existing customers to share their experiences online and show it up where users are looking. Plus, we maximize your SEO efforts and make sure you’re giving customers what they want and expect.
